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Privacy policy

Welcome to https://robotwin.cz (the “Website”).
This Privacy Policy explains how RoboTwin s.r.o. (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our Website, services, or interact with us.


1. Controller of Personal Data

RoboTwin s.r.o.
Registered Office: Hennerova 220/25, Motol, 150 00 Prague, Czech Republic
Company ID (IČO): 14091682
VAT ID (DIČ): CZ14091682
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 360468

Email: info@robotwin.cz
 Phone: +420 728 916 167

We act as the data controller within the meaning of the GDPR.


2. Personal Data We Collect

We may process the following categories of personal data:

a) Data you provide directly

  • Name, surname 

  • Email address 

  • Phone number 

  • Company name and role 

  • Any information submitted via forms 

This includes submissions via:

  • Contact form 

  • ROI calculator 

  • Configurator 

  • Job applications 

  • Newsletter subscriptions 

b) Data collected automatically

  • IP address 

  • Browser type and version 

  • Device and operating system 

  • Date/time of visit 

  • Pages visited and interactions 

c) Cookie and tracking data

We collect data via cookies and similar technologies (see Section 6).


3. How We Use Your Data

We process your personal data for the following purposes:

  • Responding to inquiries and communication 

  • Sending requested outputs (ROI results, configurator results) 

  • Managing recruitment processes 

  • Managing customer relationships and CRM records 

  • Improving the Website and user experience 

  • Analyzing usage and performance 

  • Sending newsletters and marketing communications based on consent or legitimate interest, where permitted by applicable law

  • Lead qualification and internal evaluation of business interest 

  • Ensuring security and preventing misuse 

  • Complying with legal obligations 


4. Legal Basis for Processing

We process personal data based on:

  • Consent (e.g. newsletter subscriptions, cookies) 

  • Legitimate interest for direct marketing communication with existing customers, where permitted by applicable law

  • Performance of a contract or pre-contractual steps (e.g. responding to requests) 

  • Legitimate interest (e.g. improving services, analytics, security, lead qualification) 

  • Legal obligations 


5. How Your Data Flows

When you submit a form on our Website:

  • Your data is securely transmitted and stored in our CRM system (HubSpot) 

  • It is accessible to the RoboTwin team responsible for sales, marketing, or support 

  • We may use this data to respond to your request and assess your interest in our services (lead qualification) 

  • Follow-up communication may occur via email or phone 

We do not sell your personal data.


6. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure proper Website functionality, analyze traffic, and support marketing activities.

We manage user consent through a cookie consent platform based on Orest Bida’s cookie-consent solution, which allows you to control how your personal data is processed.

Types of cookies:

  • Essential cookies – necessary for operation and security 

  • Functional cookies – remember preferences 

  • Analytics cookies – measure usage (e.g. Google Analytics, Microsoft Clarity) 

  • Marketing cookies – support advertising and retargeting (e.g. Google Ads) 

Legal basis:

  • Essential cookies: legitimate interest 

  • Analytics and marketing cookies: only with your consent 

Managing preferences:

You can:

  • Accept or reject cookies via the banner 

  • Withdraw or change consent at any time 

  • Adjust browser settings 

Retention:

  • Session cookies expire after closing the browser 

  • Persistent cookies are stored for a maximum of 24 months 

We may store records of your consent choices to demonstrate compliance.


7. Third-Party Services and Processors

We use trusted third-party providers, including:

  • Google Ireland Ltd. / Google LLC (Google Analytics, Google Ads) 

  • Microsoft Corporation (Microsoft Clarity) 

  • HubSpot, Inc. (CRM, email communication, marketing automation) 

  • Cloudflare, Inc. (hosting, CDN, and security services) 

  • WordPress providers (CMS infrastructure) 

These providers process personal data on our behalf under contractual safeguards.


8. International Data Transfers

Some providers (e.g. Google, HubSpot, Microsoft, Cloudflare) may process personal data outside the EEA, including in the United States.

In such cases, we ensure appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs) 

  • EU–US Data Privacy Framework (where applicable) 


9. Data Retention

We retain personal data only as long as necessary:

  • Leads and inquiries: for the duration of the active relationship and up to 3 years after the last interaction 

  • Customers: for the duration of the contractual relationship and up to 5 years thereafter (or longer if required by law) 

  • Marketing data: until consent is withdrawn or objection is raised 

  • Analytics data: retained for a maximum of 14 months (e.g. Google Analytics), after which it is deleted or anonymized 

  • Cookies: according to their type, with a maximum duration of 24 months 

After this period, data is deleted or anonymized.


10. Automated Processing and Profiling

We may use certain forms of automated processing, such as analytics, tracking technologies, and lead qualification within our CRM system, to better understand user behavior and improve our services.

However, this does not involve automated decision-making within the meaning of Article 22 GDPR and does not produce legal effects or similarly significant effects on individuals.


11. Your Rights (GDPR)

You have the right to:

  • Access your personal data 

  • Rectify inaccurate data 

  • Request erasure 

  • Restrict processing 

  • Object to processing (especially marketing) 

  • Data portability 

  • Withdraw consent at any time 

To exercise your rights, contact: info@robotwin.cz

You may also lodge a complaint with:
Czech Office for Personal Data Protection (ÚOOÚ)


12. Data Security

We implement appropriate technical and organizational measures, including:

  • Secure data transmission (SSL encryption) 

  • Access control to systems (e.g. CRM) 

  • Monitoring and updates 


13. Children’s Privacy

Our Website is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from children.


14. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on the Website.


15. Contact

RoboTwin s.r.o.
Email: info@robotwin.cz
 Website: https://robotwin.cz