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Privacy Policy

Welcome to robotwin.cz (the “Website”). This Privacy Policy describes how RoboTwin s.r.o., a company registered in the Czech Republic, collects, uses, stores, and protects your personal data when you visit or interact with our Website and services.

1. Controller of Your Personal Data

RoboTwin s.r.o.
Registered Office: Hennerova 220/25, 150 00 Prague 5, Czech Republic
Company ID (IČO): 14091682, VAT (DIČ): CZ14091682
Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 360468
Email: info@robotwin.cz

We act as the data controller of your personal information, meaning we determine the purposes and means of processing your data.

2. What Information We Collect

We may collect the following information:

a) Information you provide directly:

Name, email address, phone number and other contact details you submit through contact forms, requests, newsletter subscriptions, or other interactions.

b) Automatically collected information:

Log data such as IP address, browser type and version, date/time of visit, referral source, pages visited, and other usage details collected through cookies and similar technologies.

3. How We Use Your Information

We use your data for purposes including:

Responding to your inquiries and communications.
Managing and maintaining the Website and services.
Personalizing your experience and improving the Website.
Complying with legal obligations and enforcing our terms.
Providing you with marketing communications if you consent.

4. Legal Basis for Processing

We process your personal data based on:

Your consent, where required.
Our contractual obligations to you.
Legitimate interests, such as improving our services and securing the Website.
Compliance with legal requirements.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your online experience, analyze usage patterns, and support essential Website functions. You can manage cookie preferences through your browser settings.

6. Third-Party Services

We may share data with trusted third-party service providers (such as analytics, hosting, or marketing tools) strictly for supporting our operations. These parties are obliged to protect your information and may not use it for their own purposes.

7. Data Retention

We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, to fulfill legal obligations, resolve disputes, and enforce agreements.

8. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

Access — request information we hold about you.
Rectification — correct inaccurate or incomplete data.
Erasure — request deletion where applicable.
Restriction — limit or object to processing.
Data portability — receive your data in a structured format.
Withdraw consent — where processing is based on consent.

To exercise your rights or for more information, contact us at info@robotwin.cz.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss.

10. Children’s Privacy

Our Website is not directed at children under 13 years old. We do not knowingly collect personal information from children under this age. If you believe a child has provided personal data, please contact us to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website with the effective date updated accordingly.