Welcome to https://robotwin.cz (the “Website”).
This Privacy Policy explains how RoboTwin s.r.o. (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our Website, services, or interact with us.
1. Controller of Personal Data
RoboTwin s.r.o.
Registered Office: Hennerova 220/25, Motol, 150 00 Prague, Czech Republic
Company ID (IČO): 14091682
VAT ID (DIČ): CZ14091682
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 360468
Email: info@robotwin.cz
Phone: +420 728 916 167
We act as the data controller within the meaning of the GDPR.
2. Personal Data We Collect
We may process the following categories of personal data:
a) Data you provide directly
Name, surname
Email address
Phone number
Company name and role
Any information submitted via forms
This includes submissions via:
Contact form
ROI calculator
Configurator
Job applications
Newsletter subscriptions
b) Data collected automatically
IP address
Browser type and version
Device and operating system
Date/time of visit
Pages visited and interactions
c) Cookie and tracking data
We collect data via cookies and similar technologies (see Section 6).
3. How We Use Your Data
We process your personal data for the following purposes:
Responding to inquiries and communication
Sending requested outputs (ROI results, configurator results)
Managing recruitment processes
Managing customer relationships and CRM records
Improving the Website and user experience
Analyzing usage and performance
Sending newsletters and marketing communications based on consent or legitimate interest, where permitted by applicable law
Lead qualification and internal evaluation of business interest
Ensuring security and preventing misuse
Complying with legal obligations
4. Legal Basis for Processing
We process personal data based on:
Consent (e.g. newsletter subscriptions, cookies)
Legitimate interest for direct marketing communication with existing customers, where permitted by applicable law
Performance of a contract or pre-contractual steps (e.g. responding to requests)
Legitimate interest (e.g. improving services, analytics, security, lead qualification)
Legal obligations
5. How Your Data Flows
When you submit a form on our Website:
Your data is securely transmitted and stored in our CRM system (HubSpot)
It is accessible to the RoboTwin team responsible for sales, marketing, or support
We may use this data to respond to your request and assess your interest in our services (lead qualification)
Follow-up communication may occur via email or phone
We do not sell your personal data.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to ensure proper Website functionality, analyze traffic, and support marketing activities.
We manage user consent through a cookie consent platform based on Orest Bida’s cookie-consent solution, which allows you to control how your personal data is processed.
Types of cookies:
Essential cookies – necessary for operation and security
Functional cookies – remember preferences
Analytics cookies – measure usage (e.g. Google Analytics, Microsoft Clarity)
Marketing cookies – support advertising and retargeting (e.g. Google Ads)
Legal basis:
Essential cookies: legitimate interest
Analytics and marketing cookies: only with your consent
Managing preferences:
You can:
Accept or reject cookies via the banner
Withdraw or change consent at any time
Adjust browser settings
Retention:
Session cookies expire after closing the browser
Persistent cookies are stored for a maximum of 24 months
We may store records of your consent choices to demonstrate compliance.
7. Third-Party Services and Processors
We use trusted third-party providers, including:
Google Ireland Ltd. / Google LLC (Google Analytics, Google Ads)
Microsoft Corporation (Microsoft Clarity)
HubSpot, Inc. (CRM, email communication, marketing automation)
Cloudflare, Inc. (hosting, CDN, and security services)
WordPress providers (CMS infrastructure)
These providers process personal data on our behalf under contractual safeguards.
8. International Data Transfers
Some providers (e.g. Google, HubSpot, Microsoft, Cloudflare) may process personal data outside the EEA, including in the United States.
In such cases, we ensure appropriate safeguards, such as:
Standard Contractual Clauses (SCCs)
EU–US Data Privacy Framework (where applicable)
9. Data Retention
We retain personal data only as long as necessary:
Leads and inquiries: for the duration of the active relationship and up to 3 years after the last interaction
Customers: for the duration of the contractual relationship and up to 5 years thereafter (or longer if required by law)
Marketing data: until consent is withdrawn or objection is raised
Analytics data: retained for a maximum of 14 months (e.g. Google Analytics), after which it is deleted or anonymized
Cookies: according to their type, with a maximum duration of 24 months
After this period, data is deleted or anonymized.
10. Automated Processing and Profiling
We may use certain forms of automated processing, such as analytics, tracking technologies, and lead qualification within our CRM system, to better understand user behavior and improve our services.
However, this does not involve automated decision-making within the meaning of Article 22 GDPR and does not produce legal effects or similarly significant effects on individuals.
11. Your Rights (GDPR)
You have the right to:
Access your personal data
Rectify inaccurate data
Request erasure
Restrict processing
Object to processing (especially marketing)
Data portability
Withdraw consent at any time
To exercise your rights, contact: info@robotwin.cz
You may also lodge a complaint with:
Czech Office for Personal Data Protection (ÚOOÚ)
12. Data Security
We implement appropriate technical and organizational measures, including:
Secure data transmission (SSL encryption)
Access control to systems (e.g. CRM)
Monitoring and updates
13. Children’s Privacy
Our Website is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on the Website.
15. Contact
RoboTwin s.r.o.
Email: info@robotwin.cz
Website: https://robotwin.cz